Terms of service
Overview
This website is operated by Micro Naturals. Throughout the site, the terms “we”, “us” and “our” refer to Micro Naturals.
By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service, including all policies referenced herein.
If you do not agree, you may not access or use our services.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction.
You agree not to use our products or services for any unlawful or unauthorized purpose.
Product Representation
We strive to present our products as accurately as possible. However, slight variations in appearance, packaging, or presentation may occur.
Order Acceptance & Fraud Protection
We reserve the right to refuse, limit, or cancel any order at our discretion, including suspected fraudulent or unauthorized transactions.
We may request additional verification before processing an order.
Pricing & Payment
All prices are listed in USD unless otherwise specified.
You agree to provide accurate billing and payment information. Orders may be canceled if payment information cannot be verified.
Shipping & Delivery Acknowledgment
Orders are processed within 1–3 business days.
Due to demand and fulfillment logistics, delivery may take 10–30 business days.
By completing your purchase, you acknowledge and accept this delivery timeframe.
Shipping timelines are estimates and may be affected by carrier delays, customs processing, or external factors outside our control.
Tracking & Fulfillment
Tracking information will be provided once your order has been shipped. Updates may take several days to reflect in the carrier system.
Customer Responsibility & Support First Policy
We are committed to resolving any issues quickly and fairly.
By placing an order, you agree to contact our support team before initiating a dispute or chargeback with your bank or payment provider.
Most concerns can be resolved promptly without escalation.
Chargebacks & Dispute Policy
Initiating a chargeback without first contacting us may be considered a breach of these Terms.
We reserve the right to present evidence including:
- Customer acknowledgment of shipping timelines
- Order confirmation records
- Tracking and delivery confirmation
to dispute any chargeback claims.
Limitation of Liability
To the fullest extent permitted by law, Micro Naturals shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
Indemnification
You agree to indemnify and hold harmless Micro Naturals from any claims arising from your breach of these Terms.
Modifications to Terms
We reserve the right to update or modify these Terms at any time. Continued use of the site constitutes acceptance of any changes.
Contact Information
For any questions regarding these Terms, please contact us at:
support@wearpillow.com